Stop Selling Defective Products Comic Strips
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The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
Dogbert sits across from a man's desk and says, "I am Dogbert, leader of Venod - a huge collective of nerds. We demand twenty percent discounts on all of your products." Dogbert continues, "If you refuse, I will send a wireless e-mail message that instructs one million nerds to stop buying your products." The executive asks, "You're kidding, right?" Dogbert says, "There - I just sent them your daughter's phone number."
Dilbert: "Sometimes I feel guilty because my company sells defective products." DOgbert: "I believe in karma. That means I can do bad things to people all day and I assume they deserve it." Dilbert: "By the way, where are we?" Dogbert: "I think we wandered into a bad doodle."
CEO: We're going to stop pretending our products are always on sale and instead offer low prices all the time. The average person is smart enough to know that our so-called sales prices are our normal prices anyway. Dilbert: Have you ever talked to an average person? Boss: Tell me again why we're raising all of our prices?
The Boss says, "I cut the quality control budget to free up funds to increase our sales force." Dilbert says, "So your strategy is to sell a larger volume of defective products?" The Boss says, "The quality will be fine. The tests will just take longer." Dilbert says, "So...It's an antique thing?"
Dilbert says to his mom, "Our accountants are weasels. They let us go bankrupt so they could sell T-shirts that say, 'I'm with bankrupt.'" Dilbert's mom responds, "Didn't your company make all of its money selling products you know were defective?" Dilbert replies, "Just stir your cauldron, mom." Dilbert's mom says, "Ironically we're having weasel soup."
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
The Boss: "Our legal department advises us to destroy any documents that show we know our products are hugely defective." "CHOMP, CHOMP, CHOMP, CHEW, CHEW, GULP." Alice: "Do you have room in there for the user specifications?"