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 - Dilbert by Scott Adams

Share April 27, 2003's comic on:


Tags #customer diservice program, #tech supprt, #stretched telephone, #cleansed online support, #useful articles, #support groups, #train customers

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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."

Focus Groups Are Unreliable

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Focus Groups Are Unreliable - Dilbert by Scott Adams

Share August 14, 2017's comic on:


Tags #focus groups, #strategy, #logic

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Dilbert: Our focus groups don't like our new product idea. Boss: No problem. Focus groups aren't reliable. Dilbert: Why do we pay for unreliable information? Boss: We can't afford the other kind.

Criminal Does Tech Support

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Criminal Does Tech Support - Dilbert by Scott Adams

Share September 21, 2018's comic on:


Tags #the boss, #Dilbert, #market, #competitive, #career, #criminal, #internal, #tech support, #passwords, #software, #justice, #fist

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Dilbert: I know the job market is highly competitive, but was it really a good idea to hire a career criminal? The Boss: Relax. He's just doing internal tech support. Paul: I'll need all of your passwords to update your software. Alice: Have you met my fist of justice?

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 - Dilbert by Scott Adams

Share April 30, 2011's comic on:


Tags #apathy, #telephones, #get tech support, #audio menu, #tech support, #user manuals, #hate customers, #apathy thing

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Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.

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 - Dilbert by Scott Adams

Share February 10, 2011's comic on:


Tags #executives, #meetings, #Dogbert, #consulting, #facebook, #china, #irrelevant, #breakout groups, #fantasize, #being relevant

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Dogbert Consults Dogbert: "Where does your company fit on this comprehensive list?" Facebook, China, Irrelevant Dogbert says, "Now let's form breakout groups to fantasize about being relevant."

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 - Dilbert by Scott Adams

Share June 07, 2011's comic on:


Tags #public speaking, #financial model, #complicated, #formula errors, #management, #figures support, #schemes for career development, #life is ridiculous

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Man: My financial model in Excel is so complicated that I assume it's riddled with formula errors. But that's okay because management only uses the results when the figures support their schemes for career advancement. Uh-oh. I just realized that my life is ridiculous. Boss: Do you have hand-outs?

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 - Dilbert by Scott Adams

Share December 24, 2011's comic on:


Tags #business ethics, #retail business, #sales trip, #dont talk, #misleading impression, #engineering support, #after sale, #bag of meat, #lying bag of meat

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Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.

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 - Dilbert by Scott Adams

Share January 22, 2012's comic on:


Tags #computers & peripherals, #machinery, #tech support, #digital modem, #wiring, #problem, #plumbing, #supervisor

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Dogbert: This is Dogbert's tech support. How many I abuse you? Boss: I think my digital modem is broken. Dogbert: Please hold while I pretend to be testing it. Okay, it looks fine from here. The problem must be in your wiring. You'll have to rip out all of the wiring in your entire house to locate the problem. Boss: Are you sure? Because the lights on the modem aren't even on. Dogbert: That means you have moisture on your internal wiring. You'll also need to replace all of your plumbing and get a new roof. Boss: May I speak with your supervisor? Dogbert: Sure. But he sounds exactly like me.

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 - Dilbert by Scott Adams

Share February 12, 2012's comic on:


Tags #frustration, #tech support, #ticket window, #evaluated, #how helpful, #trouble tickets, #stubborness, #obsticle, #financial success, #disconnected, #new stranger, #hating

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Tech Support: Hello, this is tech support. May I close your ticket now? Dilbert: Um... no. You haven't helped me yet. I just called you. Tech Support: I'm not evaluated on how helpful I am. I'm evaluated on how many trouble tickets I close. Your stubbornness is becoming an obstacle to my financial success. By the way, if our call gets disconnected, I count that as a closed ticket. Dilbert: I'll make it quick. Tech Support: What? What? I can't hear you. Dilbert: Son of a beach ball! On the plus side, my goal of hating one new stranger every day is right on track.

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 - Dilbert by Scott Adams

Share October 08, 1992's comic on:


Tags #Dilbert, #Dogbert, #government, #general, #kill, #encounter, #space, #aliens, #governments, #track, #record, #budget, #cutbacks, #air, #support

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Dilbert stands next to a man in a military uniform. Dilbert says to Dogbert, "The government sent a General to kill me for talking about my encounter with space aliens." Dilbert continues, "I was scared at first, but when you think about the government's track record, well, my odds are pretty good . . ." Dilbert continues, "Especially after all the budget cutbacks." The General says into a walkie-talkie radio, "Dang it! Where's my air support?!!"