Talking About Customers Comic Strips
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The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
"This chart shows the decision process we're using for my project." "Here we're wasting money. Then someone said, 'hey, let's create a complicated chart.' Now we're at this meeting, talking about the chart." "I have a question." "Great...there goes the plan."
Dilbert and Wally stand drinking coffee and talking. Wally asks, "What's the ratio of work to gabbing that is still considered 'work'?" Dilbert replies, "I'd have to say one-in-eight, maybe one-in-nine." Wally agrees, "Sounds right." Dilbert pauses and asks, "Does talking about work count as work?" Wally replies, "Well, I'm not enjoying it."
Dogberts school for the social oblivious. Dogbert: Today I"ll teach you to recognize when your boring. Dogbert: This is called a yawn, when you see one , stop talking about yourself. BREAKOUT SESSION Ted: And then I chopped it right onto the green. Dogbert: Look,Look!
CEO: Our goal is to ship a million units this quarter. Dilbert: Do we have any goals that involve making customers happy? CEO: I'm talking about our goals, not their goals. Boss: Totally different.
Dilbert says to Dogbert, "I've decided it's time to stop talking about world hunger and start DOING something!" Dilbert continues, "Let others debate policies. My time to act is now." Dogbert asks, "You're going to buy a smarmy bumper sticker, aren't you?" Dilbert replies, "Darn straight."
Geraldo Rivera holds a microphone and says, "Today on 'Geraldo' our entire show is about a dog who started his own cult!" Dogbert says into the microphone, "Actually, Geraldo, I don't know what you're talking about." Geraldo faces the camera and smiles. Dogbert says, "I love live television."
Dilbert lies on a couch and explains to a therapist, ". . . Whenever I'm near a hardware store I feel an invisible force drawing me inside . . ." The psychologist says, "You've been talking about yourself since you got here. We never talk about ME and MY feelings. I hurt too, you know." Dilbert says, "I'm paying $75 an hour . . ." The psychiatrist says, "Good Lord, and you think that makes it okay to be selfish??"
Ratbert and Dogbert walk toward each other on the sidewalk. Ratbert says, "Hey, Dogbert, everybody is talking about you at the lab." Dogbert asks, "Really?" Ratbert says, "The 'cow and egg' industry is going to discredit your vegetarian movement. They paid us to prove meat is healthy." Dogbert says, "What's your role?" Ratbert replies, "I play the rat who ironically chokes to death on a carrot during the news conference." Dogbert replies, "Great . . . I'll have to see that on CNN about a jillion times."