Dilbert sits at his desk reading a memo. Dilbert reads, "Urgent memo to all employees:" Dilbert says, "Uh-oh. Looks important." Dilbert continues reading, "If we are to remain competitive, you must proactively improve quality on all actionable items!" Dilbert says, "Wow! That was inspiring. My heart is pounding. I'm all tingly . . . I'd better take the rest of the day off . . ."