User Guide Comic Strips
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Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"
dilbert: the product is ready to ship as soon as the new user guide is complete. boss: ship it with the old model's user guide. dilbert: the user interface is totally different. boss: don't let perfect be the enemy of shipping.
dilbert: our tech support staff is overwhelmed because we shipped the wrong user guide with our product. boss: my bonus only depends on launching the product on time. tech support isn't my department. dilbert: you caused the problem. boss: who told you it was a fair world.
Dilbert: are these user specifications complete? Ted: No, I plan to add requirements as you build the app until you have no hope of success and you fantasize about strangling me. Dilbert: Do you know what isn't as refreshing as you'd hope? Dogbert: Honesty?
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."
Dogbert's password recovery service. Ted: I have so many passwords and email accounts and user names that I don't know what goes to what. I'm lost. If you can't help me I think I might snap. Dogbert: No problem. What's your password recovery PIN code? Noise: SNAP!
Dogbert: Are you trying to recover a password, PIN code, user name, pass code or code word? Man: I hate this stupid complicated planet! I am so out of here! Dogbert's password recovery service. And that is how Floyd became the first person to hold his breath and jump into outer space.
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.