Value Added Support Comic Strips
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Dilbert stands in front of the Boss's desk. The Boss says, "You need a million dollars but I only have authority to sign for up to ten thousand." The Boss says, "Break it into a hundred separate business cases." Dilbert says, "Thank you for your value-added management support." The Boss replies, "It was nothing."
Alice, Wally and Ted sit at a conference table. Alice and Wally blab on. Ted thinks, "I haven't talked yet, but all the good points have been taken." Ted says, "We must make sure our momentum aligns with our value-added distribution!" Alice says, "That was just babble, right?" Ted says, "All the good ones were taken."
The Boss: Our differentiating value-added strategy is transformational change. "How was that? Does anyone feel different?" Alice: "My urge to hurl was increased a little bit." The Boss: "That's what change feels like."
Dilbert stands across from the Boss's desk. He says, "We've identified the people who will create the system to develop a product process." Dilbert points at a newspaper and continues, "While we were doing that, our competitor created a new Internet product that added a billion dollars to their stock value." Dilbert says, "Experts attribute the company's success to their 'employee of the week' program." The Boss says, "Quick! Hire those experts!"
Asok: Are you the troll that handles our payroll system? I have a problem. Troll: problems are handled by our automated sadistic phone system. ASOK: For tech support, press the exact value of 22 divided by 7
Dilbert: The proposed system would reduce accidental employee deaths by 20 percent. CEO: What is the ratio of the value of an employee's life compared to real people? Dilbert: I find your question disturbing. CEO: Just tell me the answer, halfling!
Dilbert: I know the job market is highly competitive, but was it really a good idea to hire a career criminal? The Boss: Relax. He's just doing internal tech support. Paul: I'll need all of your passwords to update your software. Alice: Have you met my fist of justice?
boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
Dilbert: Asok, there's no nice way to say this... do this mindless task for me because you're nothing but an intern and your time has very little value. Asok: There probably was a nice way to say that. Dilbert: It didn't jump out.
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.