Volume Calls Comic Strips
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Designing a Call Center Dilbert: If the employees get the svolume of calls per day they will wish they were dead. Dilbert But they won't be dead, just too beaten down to look for better jobs. Dilbert: I dont know how to make it any more inhumane. The Boss: we can punish them for not being cheerful.
The boss says, "We've reduced the volume of technical support calls.." The boss says, "By replacing our "on hold" music with the sound that balloons make when you rub them." Wally says, "Do you ever feel like we're driving the getaway car?"
Coworker says, "Why haven't you returned my calls?" Wally says, "I tried, but when I put the phone to my ear, it pressed my tragus over my ear hole and I couldn't hear a thing." Coworker says, "Do you do research on your excuses before meetings?" Wally says, "I'm not lazy, I'm useless. There's a big difference."
Carol: I need a new phone. Which one do you recommend? Dilbert: Do you want to be angry about your dropped calls or angry about your poor battery life? Don't hate the messenger. Carol: People similar to you build phones.
Dilbert: I reprogrammed our pointy-haired boss/ speed dial on his desk phone. Now every time he tries to use speed dial, it calls his own cellphone. It's like an intelligence test. I want to see how long it takes him to figure it our. Boss: I'd better take this. Hello? Hello? Hello? Hello? Hold on. Hold on. For the hundredth time, don't tell me to hold on! I'm telling you to hold on! Carol: Twenty minutes so far.
The Boss says, "Dilbert, I'm putting you in charge of the department secretary." The Boss continues, "See if you can get him to cut down on the personal calls." The secretary sits at his desk wearing a sombrero and holding maracas. Dilbert says, ". . . Just be a little more discreet . . . For example, try NOT wearing the traditional costume of the countries you're calling."
Dilbert points to the ceiling and says to a roofer, "The roof is leaking there. Can you fix it tomorrow?" The roofer replies, "Well, like all members of my profession, I'm unreliable. However, I could give you a quote and then never show up or return your calls." Dilbert says, "You're hired. Nobody else would even show up for the quote." The roofer says, "I depend on repeat customers."
The Boss sees Dilbert carrying a stack of paper and says, "We've all noticed the volume of work you carry around. Your quiet leadership inspires us." The Boss continues, "I'd like to promote you to manager so you can imbue others with your work ethic." At home, Dilbert loads the paper into the furnace while Dogbert watches. Dogbert asks, "Does he know you use the documents to heat our house?" Dilbert replies, "No. And I asked him to put the job offer in writing."
Dogbert sits in a radio DJ booth wearing earphones and speaking into a microphone. He says, "I'm the smartest creature in the universe and you are all dolts." Dogbert continues, "Today I'm taking calls from people who think they understand complex issues because they watch 'Crossfire' on CNN." A caller says, ". . . So why not put all poor people in orphanages?" With his paw on the control panel, Dogbert says, "Put your head up to the speaker, Bob."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."