Dilbert puts a transparency on an overhead projector and says, "Here's the basic plan for getting our 'ISO 9000' certification." Dilbert points at the diagram and continues, "Each of you will create an insanely boring, poorly written document. I'll combine them into one big honkin' binder." Dilbert points to a picture of a man passing a binder to another man and continues, "I'll send copies to all department heads for comment. They will treat it like a dead raccoon and route it to the first passerby."