Wednesday November 03,
1999
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Tags designing call center, eployees, bathroom breaks, tiny cubicles, monitor calls, speed, customer service
Transcript
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.



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