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 - Dilbert by Scott Adams

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Tags #designing call center, #eployees, #bathroom breaks, #tiny cubicles, #monitor calls, #speed, #customer service

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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.


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