Thank you for voting.
Hmm. Something went wrong. We will take a look as soon as we can.
 - Dilbert by Scott Adams

Tags #customer satisfaction, #shows improvement, #focus group, #attacked researchers, #two pencils, #premeditated

View Transcript


The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."