Monday August 04,
2003
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Tags #website, #customer success, #closest things, #complaint letters, #few words, #kick to kiss, #change context, #reviews, #technology
Transcript
"Tina, we need some customer success stories for the web site." "The closest things we have are these complaint letters. Just change a few words." "Change 'kick' to 'kiss' and this one is done, albeit disturbingly."
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