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 - Dilbert by Scott Adams

Tags trouble ticket, have problem, catch all, shift change, eascalation, accidental disconnect

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A man says, "How can you say my trouble ticket is resolved when I still have the problem??!" Dogbert says, "Resolved is a catch-all term that can mean a shift change, escalation, or even an accidental disconnect." The man says, "So... you escalated it?" CLICK